CCaaS Strategies to Win Customers, Make Money
Contact center as a service (CCaaS) is one of the channel’s hottest technologies, so a great fit for our revenue and supplier conference track at the recent Channel Partners Conference & Expo in...
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Intelisys Vet Rejoins Master Agent Channel, Brings Contact Center Experience...
After a stint as Serenova’s channel chief, Brandon Knight is returning to the master agent channel as Telarus‘ new vice president of business development for contact center. As head contact center...
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Lifesize, Serenova Merge to Address UCaaS-CCaaS Convergence
Lifesize, the video conferencing provider, has merged with Serenova, the CCaaS and workforce optimization (WFO) provider. The combination creates a contact center communications and workplace...
View Article7 Stories: Coronavirus Fallout, CCaaS Market Leaders, Windstream Channel...
A UCaaS provider is merging with a CCaaS provider, and the channel partner community is grappling with an increasingly remote workforce. It’s a wild time to be working in the channel. Just when we...
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Hot Channel M&A: Verizon, Sophos, NetApp, More
Before COVID-19, it seemed like there was a new merger or acquisition with a channel impact every couple of days. The feeding frenzy was unstoppable, or so we thought. But like just about everything...
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Q2 Mergers and Acquisitions Hit 5-Year Low Due to Pandemic
Technology, media and telecom (TMT) mergers and acquisitions plummeted 40% during the first six months of the year, thanks to the COVID-19 pandemic. That’s according to a new report by GlobalData. The...
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Talkdesk’s Big Funding Round Helps Take On Five9, 8×8, Nice InContact, More
Talkdesk just got $143 million in new Series C funding, raising its total valuation to more than $3 billion. The new funding is from a combination of new and existing investors. New ones include...
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The CP List: 20 Top CCaaS Providers You Should Know
The contact center as a service market is shifting. Customers’ demands are changing and newer companies are giving established CCaaS providers a run for their money. The COVID-19 pandemic has prompted...
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Lifesize Buys Kaptivo, Adds Digital Whiteboard Application
Lifesize has unveiled a new digital whiteboard application in conjunction with its acquisition of Kaptivo. The new Kaptivo-powered digital whiteboard app enhances capabilities for remote collaboration...
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CCaaS Solutions Provider Ujet Appoints Five9, Serenova Vet as Channel Chief
Ujet, the CCaaS solutions provider, has appointed Five9 and Serenova vet Karen Bowman as its new channel chief. Ujet’s Karen Bowman As vice president of channel, Bowman brings more than 20 years of...
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